Returns & Refunds

Returns & Refunds

We want you to love what arrives at your door.
If something isn’t right, reach out and we’ll do our best to make it right.

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Returns

Because every piece is made to order, we do not accept returns or exchanges for:

* Buyer’s remorse or changed mind
* Ordering the wrong size
* Minor color differences caused by screen settings

However, if your order arrives damaged or incorrect, we’ll take care of it.

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Damaged or Incorrect Orders

If your item arrives damaged or there’s an issue with your order, please email backlotpress@proton.me within 48 hours of delivery with:

* Your order number
* Photos of the item
* Photos of the packaging (if possible)

After review, we’ll offer either a replacement or refund depending on the situation.

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Lost or Stolen Packages

If your tracking shows Delivered but your package is missing:

* Check around your home, porch, or mailbox
* Ask neighbors or household members
* Contact the shipping carrier for delivery details

If it still can’t be located, email us and we’ll help guide you through the next steps.

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Address Issues

Please double-check your shipping address before placing your order.

If you need to update your address, contact us immediately at backlotpress@proton.me.
Once an order has shipped, changes may no longer be possible.

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Refunds

If a refund is approved:

* It will be issued to your original payment method
* Processing time depends on your bank or provider, typically 3–10 business days

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Questions?

Email us anytime at: backlotpress@proton.me 🎬

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