Shipping Policy

Free U.S. Shipping

Backlot Prints offers FREE U.S. shipping on all orders.

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Processing Time

Orders are typically processed within 1–3 business days
(Monday through Friday, excluding holidays).

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Shipping Time

Once your order ships, delivery generally takes 3–7 business days depending on your location and carrier service.

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Tracking Information

As soon as your order ships, you’ll receive a tracking link by email.

Please allow 24–48 hours for tracking updates to appear after the label is created.

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Address Accuracy

Please double-check your shipping address before placing your order.

If you notice an error, contact us immediately at backlotpress@proton.me.
Once an order has shipped, address changes may no longer be possible.

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Delivered but Not Received

If your tracking status says Delivered but your package is missing:

* Check your mailbox, porch, side entrance, and parcel lockers
* Ask neighbors or household members
* Contact the shipping carrier for delivery details or GPS confirmation

If the package still cannot be located, email backlotpress@proton.me and we’ll help guide you through the next steps.

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Damaged Packages

If your order arrives damaged, please contact backlotpress@proton.me within 48 hours of delivery with:

* Your order number
* Photos of the item
* Photos of the packaging if possible

This helps us resolve the issue as quickly as possible.

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International Shipping

At this time, Backlot Prints ships within the United States only.

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Questions?

Contact us anytime at: backlotpress@proton.me 🎬